Insurance agent earns distinction under customer satisfaction program

Lee Allee, an American Family Insurance agent in Grand Junction, has been recognized for a fourth straight year under a customer satisfaction program administered by J.D. Power and Associates.

Allee earned the Distinguished Insurance Agency distinction. He has worked as an agent for American Family Insurance for nearly 15 years.

“Customer service is more important than ever. I’m proud that more American Family Insurance agents made the commitment to meeting the Distinguished Insurance Agency criteria this year than in any of the program’s previous five years,” said Jack Salzwedel, president and chief executive officer of American Family Insurance.

The distinction is based on a process involving the results of customer satisfaction surveys and national standards established by J.D. Power and Associations in annual auto and home insurance customer satisfaction studies. Only agents that perform in the top 20 percent nationwide are eligible for the distinction. Agents who meet or surpass the national average also must pass on-site evaluations of five best practice areas.

Based in Madison, Wis., American Family Insurance offers a range of products in 19 states. The company ranks as the third-largest mutual property and casualty insurance company and 14th largest property and casualty insurance group.

Allee operates an office at 759 Horizon Drive, Suite J. For more information, call 245-8645.

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Posted by on Dec 8 2010. Filed under Business Briefs. You can follow any responses to this entry through the RSS 2.0. Both comments and pings are currently closed.

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  • Hojllc

    J.D. Power and Associates – what rating are you looking at – my experience with AMFAM, as well as MANY others, prompted me to cancel – but they ignore my requests and their agents keep quitting suddenly here in the Great Northwest!

    guess they’re note speaking to the overall ex

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