When a former employee files for unemployment compensation, they almost certainly need their payments to start as quickly as possible. 

If the claim is legitimate, here are some do’s and don’ts paraphrased from a Colorado Department of Labor and Employment (CDLE) newsletter to expedite the filing process and save you and your former employees grief and hassles. Like most government agencies, the CDLE has gone to Web-based servicing of paperwork. Computers require correct entries or the system kicks the request back to users. To avoid these responses, here are some important steps for employers to follow.

First, the do’s:

Use the online portal to respond to a CDLE or other questionnaire, file an appeal or upload supporting documentation. If you fax or email information, you’ll increase processing and waiting times and run the risk of part or all of the paperwork being lost or misplaced.
If you have no way to upload information through the portal, include the claimant ID and any document ID on all pages. You might also want to mark each page as page 1 of X, page 2 of X and so forth and ensure all forms are signed and dated. Use the fax number shown on the form you’re sending or responding to so your paperwork goes to the correct place.

Use CDLE forms with barcodes rather than your own forms. Many forms you will use include barcodes. Make sure the form is the top page for the supporting materials or other documents you’re sending. Make sure the forms are in proper order. The barcode is essential to helping CDLE staff identify what issue the documentation addresses. 

Include the claimant ID number on any pages which are not a barcoded CDLE form.

Include the document ID on all pages if you’re unable to return the CDLE form. The document ID is found at the bottom left corner of the form.

Use the link located at https://cdle.colorado.gov/fraud-prevention if you’re reporting possible fraud.

And now the don’ts:

Report fraud by mail or fax. 

When submitting documents by fax, include a cover page other than the CDLE barcoded form.

Send each page of a multiple-page form as a single fax.

Put more than one claimant’s information in the same filing or fax.

CDLE newsletters sent to all businesses paying unemployment insurance premiums in Colorado offer a wealth of information. Taking the time to read the newsletters and visit the included links can save employers lots of time when they encounter unemployment payment or other issues or situations.

The preceding is not intended as insurance, legal or tax advice. Consult your legal and tax advisors for information specific to your situation.