Mental health care provider taps network to help clients

David Hayden

A mental health and addiction treatment provider in Western Colorado uses a new community information exchange to connect clients with additional resources.

Mind Springs Health uses the Community Resources Network (CRN) to help clients access assistance with food, housing and other services.

“It’s important for us to be able to coordinate the social services needs for our clients while keeping their mental and behavioral health information private. CRN allows us to do just that,” said David Hayden, vice president of quality and compliance at Mind Springs Health.

Jackie Sievers, CRN director of implementation, said the network connects people with the right care at the right time. “We are constantly working to get more medical, behavioral and social agencies plugged into the network. The more organizations utilizing CRN, the better the outcomes will be.”

CRN provides on a secure exchange information about clients, including family and housing, resources sought in the past and who’s been contacted to request services. CRN also offers information about available resources and the appropriate organizations to contact for assistance.

Quality Health Network based in Grand Junction developed the CRN to build on an exchange that shares electronic health records among hospitals, medical practices and public health departments in Western Colorado. The CRN became operational this summer.

Mind Springs operates the West Springs psychiatric hospital in Grand Junction as well as 12 outpatient offices across Western Colorado.

Hayden said the CRN has eased the process for arranging for additional services for clients. “Prior to CRN, we used encrypted emails and even fax to request assistance, which is not very dependable and is much more time consuming, CRN gives our clients better access to quality, coordinated services, resulting in less duplication of services, while keeping their behavioral health information secure.”

Social and behavioral health needs go hand in hand, Hayden said. “We know that people who have difficulty meeting basic life needs also have higher occurrences of mental disorder. These people are our No. 1 priority and have nowhere else to go. With our team and the tools that CRN provides, we can help them now more than ever.”