What’s the purpose of a client or customer satisfaction survey? For that matter, what is a satisfaction survey? According to the SafetyCulture website, a satisfaction survey offers a useful tool to measure engagement with product or service offerings. Hotel, retail, restaurant and other business sectors commonly use surveys to gauge customer experiences, identify areas of […]
Effective writing in the business world depends on getting your most important point, request or requirement across immediately. It might be nice to tell a story with examples, processes, research and theories. But your audience wants the bottom line up front (BLUF), not the bottom line at the bottom (BLAB). How do you make sure […]
The Family Medical Leave and Insurance (FAMLI) program goes into effect Jan. 1, and the first premiums are due April 1. According to the website at https://famli.colorado.gov, My FAMLI+Employer offers an online employer services portal Colorado businesses, third-party administrators and local government employers must use to manage FAMLI accounts. My FAMLI+Employer will operate similarly to […]
Your employees could be the best, most trustworthy group on the planet. But working remotely, particularly at home, poses a unique set of security related problems. Sometimes monitoring software is needed to ensure the security of company operations and protect trade or other secrets. According to information cited by EnterpriseAppsToday, the Federal Bureau of Investigation […]
Perhaps you’ve decided the simple data collection applications to monitor employee activities I mentioned in my last column aren’t sufficient. You want to take the next step. What might that step be? Implementing the dreaded bossware. What is bossware? The term means different things to different people, but essentially it’s software enabling managers to track […]
Does monitoring employees —whether they work remotely or in the office — lead to increased productivity? Does it motivate, intimidate or infuriate your employees? Many readily available applications — Slack, Zoom, Google Workspace and Microsoft tools — provide raw data on employee activities. But this data is just that. Raw. It doesn’t provide a true […]
How do you talk to an employee about his or her shortcomings? Do you provide honest performance reviews? Do you offer praise when warranted and constructive criticism when needed? Performance reviews and candor go hand in hand, but candor also has a place in everyday interactions in the workplace. At the same time, though, making […]
The business world is filled with examples of failed projects, incomplete buildings, overambitious proposals and schedule delays. Why do these situations occur, and how can they be minimized? Problems arise when a bidder, producer or service provider promises more than they can deliver in the allotted time. The solution is simple. Under promise and then […]
Over the course of your career, you’ll probably attend thousands of meetings — everything from one-on-one counseling sessions to heavy duty conferences. Most meetings, of course, fall somewhere in between those extremes. What do all of these meetings have in common? They’re usually inconvenient, waste time and only rarely productive. There’s a better way. Ask […]
What’s the difference between a business plan and strategic plan? A business plan constitutes an essential part of the process of starting a business. Existing businesses develop strategic plans. Every business should have, and regularly update, a business plan. Once a business is established, both strategic and business plans are needed. According to the Center […]