Customer service constitutes an essential part of a truly successful business. The unfortunate truth for customers, however, is service is too often lacking or nonexistent. When that’s the case, customers take their business and favorable opinions elsewhere. My wife and I just returned from a 3,500-mile, 24-day road trip and vacation. We had many customer […]
Tremendous amounts of time, energy and effort go into running a business. With everything there is to do, it can be easy for those who own a business to sacrifice many aspects of their personal lives in the pursuit of success. There’s no real benefit to working yourself into the ground, however. When you become […]
Are you interested in greater efficiency and productivity? Want to reduce costly turnover? Would you like your business to operate with fewer errors and less interruptions to the flow of operations? Do you want your business to be more successful? Does deriving more joy from owning and running your business appeal to you? If you […]
Any business that strives to be adored by customers and become a lasting success must place a high priority on consistently satisfying customer wants and needs. Customers come through your doors for a reason. Understanding what they want and fulfilling it will engender their satisfaction. In return, they’ll come back for more and tell others […]
If you’ve ever been in a situation in which a person in a position of leadership was irrational or verbally abusive and didn’t listen, you understand leadership is about actions, not titles. When a so-called leader adds to the dysfunction of a situation rather than contributing to its improvement, leadership is damaged and even destroyed. […]
There are two ways to view marketplace competition. You can focus on others in your sector and take yourself and your company away from the success and happiness you desire. Or you can turn your attention toward your own company and your path to being the best you can be. The second choice offers a […]
Business owners typically dream of creating greater freedom, wealth and happiness — to exert greater control over their destinies. More specifically, they usually start companies to achieve professional, personal and financial independence and often use these to travel, relax, give back and enjoy their lives as much as possible. For many, however, this remains a […]
Business owners and managers frequently ask me, “How do you teach people to think?” It’s a powerful question that can lead to significant improvements in results. The answer: by learning to become a mentor and effective communicator and consistently encouraging team members to think for themselves. There’s a tendency among some business owners and managers […]
Business leaders determined to move their companies to ever higher levels of success look for ways to improve operations. To achieve this objective requires a discerning awareness about what is — and isn’t — working. Beware of a common pitfall, though: focusing on what’s wrong at the expense of what’s right. This approach might lead […]
Ineffective communication, whether in business or life, presents the biggest obstacle to any successful relationship. And it all begins with listening. Not truly listening results in anger, distrust, frustration and resentment. It leads to dysfunctional businesses, disgruntled team members and unsatisfied clients as well as failed marriages and disassociation with loved ones. Consider your professional […]