Empower and engage employees

Jim Haudan literally wrote the book on the subject when he penned “The Art of Engagement.” I recently tweeted an excerpt from the book: “By creating relevance and telling the stories of the business in a way that makes sense to their people, leaders will begin to successfully engage their people to execute strategy.” That […]

Serve employees by letting them serve customers

Cousins Joe and Connie go absolutely bonkers over a few things: their children and grandchildren, anything Disney, retirement and fishing. Joe and Connie bought a recreational vehicle that enables them to travel the country to visit grandkids and Disney World while wetting lines en route. Close to convincing my lovely wife, Bernadette, RVing is the […]

Best leaders develop other leaders in the workplace

Zoomers and Gen-Xers and a post-pandemic world. Oh my. Are we really ready to lead in this emerging landscape? The issues organizations face today didn’t happen overnight. The COVID-19 pandemic didn’t create the monsters at the gates. The pandemic only exacerbated the situation. I’ve long believed command-and-control is dead, and leaders must molt into new […]

Where is your organization located on the matrix?

Organizations face a seismic shift toward a post-pandemic reality, one without baby boomers. While United States payrolls swelled 6.4 million in 2021, the labor force remains 4 million jobs short of prepandemic levels. Attribute the difference in part to the so-called great resignation. Who, exactly, has resigned? Over the past few years, it’s been baby […]

What’s great about labor challenges? Opportunity to change

Bloomberg, The Economist, Entrepreneur, Forbes, The Wall Street Journal and Wired all see it the same way: Slower job growth reflects the inability of companies to find workers. Even in an environment in which nonfarm payrolls increased 6.6 million in 2021, the United States remains 2.9 million jobs short of February 2020 and the onset […]

Successful leaders aspirational, not complacent

Business executive Jack Welch once said a leader must look into the future and see the organization not as it is, but as it should be. What do you see when you look into the future? Do you see your organization as it is or as it should be?  By the end of this decade […]