Delegating: aligning the right people with the right tasks

Tim Haggerty

Delegating isn’t easy. It is a skill that must be practiced and honed over time. However, the better you become at aligning the right people with the right tasks and responsibilities, the more effective you’ll become at your job as a leader.

Delegation refers to the transfer of responsibility for specific tasks from one person to another. From a servant leadership perspective, delegation occurs when that leader assigns specific tasks to their employees. In delegating those tasks to trusted team members, the servant leader frees up some of their time (the leader’s time) to focus on higher-value activities while also keeping employees engaged with greater autonomy.

Delegating effectively is like planting seeds that yield a bountiful harvest. Let’s explore the returns that leaders can expect when they master the art of delegation:

  • Increased productivity and revenue: According to a Gallup study, CEOs who excel in delegating generate 33 percent higher revenue. When leaders delegate, they free up time to focus on strategic activities while empowering their team members to handle day-to-day tasks. It’s like having more hands on deck to steer the ship toward success. See: “How to Delegate Effectively: 9 Tips for Managers (hbs.edu).”
  • Boosted morale and engagement: When team members are entrusted with meaningful responsibilities, they feel valued and motivated. Delegation provides a sense of ownership and autonomy, leading to higher job satisfaction and engagement. Happy employees are productive employees.
  • Better decision making: Delegating encourages diverse perspectives. As leaders distribute decision-making authority, they tap into the collective wisdom of their team. This diversity of thought often leads to better choices and innovative solutions.
  • Skill development: Delegation isn’t just about offloading tasks; it’s an opportunity for growth. When leaders delegate, they allow team members to stretch their skills, learn new things and develop professionally. It’s like investing in a talent-development program within your own organization.
  • Time for strategic thinking: Leaders who delegate effectively can shift their focus from the  minutiae to the big picture. They have mental space to strategize, plan and envision the future. Remember, you can’t steer the ship if you’re constantly bailing water.
  • Reduced burnout: Ever felt overwhelmed, drowning in a sea of tasks? Delegation is your lifeboat. By sharing the load, leaders prevent burnout and maintain their energy and enthusiasm. Plus, they avoid becoming the bottleneck for critical decisions.
  • Cultural impact: Delegation sets the tone for your organization’s culture. When it’s embedded in your leadership style, it becomes an expectation. A culture of trust, empowerment and collaboration emerges — one in which everyone contributes their best.
  • Succession planning: Effective delegation prepares the next generation of leaders. As you empower others, you’re grooming potential successors. It’s like passing the baton in a relay. Smooth transitions ensure the race continues without stumbling.

The art of delegation in the workplace involves more than just assigning tasks; it’s about entrusting responsibility and authority to team members. This process empowers them to make decisions and act on behalf of the Servant Leader, fostering a sense of ownership and accountability.

Some key aspects to consider

  • Choose the right people: Match tasks with team members’ strengths and skills. This not only ensures the task is done well but also helps in their professional growth.
  • Identify what to delegate: Not every task can or should be delegated. Focus on tasks that others can handle effectively, allowing you to concentrate on higher-priority activities.
  • Communicate clearly: Provide clear instructions and expectations. Make sure your team understands the goals, deadlines and any specific requirements.
  • Provide resources and support: Ensure your team has the necessary tools and support to complete the tasks successfully.
  • Trust and empower: Trust your team to handle the tasks. Avoid micromanaging and allow them to take ownership of their work.
  • Follow up and provide feedback: Regularly check in on progress and provide constructive feedback. This helps in maintaining accountability and improving future performance.

Effective delegation not only boosts productivity but also enhances team morale and development.

How do you approach delegation in your work?