Subaru dealership earns customer service award
The Grand Junction Subaru dealership has earned an award recognizing customer service excellence.
Grand Junction Subaru has received the Subaru Stellar Care Award from Subaru of America.
“The Subaru Stellar Care Award is given to top-ranking Subaru dealers who deliver an exceptional ownership experience to our customers,” said Bill Cyphers, senior vice president of sales for Subaru of America.
“Award recipients meet the high Stellar Care benchmarks for customer satisfaction, brand representation and operational excellence,” Cyphers added.
“Our brand has enjoyed record sales for the past three years and this success is in large part due to the excellence of our retail body.”
Developed by Subaru of America in cooperation with its dealerships, the Stellar Care program focuses on delivering excellent experiences and developing long-term relationships with customers.
To win the award, dealerships must devote time and resources to developing and maintaining excellent customer service. Dealerships must participate in customer-focused programs, maintain customer-friendly facilities and achieve high satisfaction scores in sales and service.
“All Subaru dealerships deliver a high-quality experience to our customers. But the Stellar Care Award winners excel in the way they take care of their customers and represent the Subaru brand,” Cyphers said.
A subsidiary of Fuji Heavy Industries of Japan, Subaru of America operates a network of more than 600 dealerships across the United States.
Grand Junction Subaru is located at 2946 U.S. Highway 6 & 50. For additional information, call 241-2414 or log on to the Internet Web site located at www.rockymtnsubaru.com.