Family Health West announced it is one of 30 critical-access hospitals nationwide and one of only two hospitals in Colorado to receive a five-star rating from the National Rural Rating System.

The National Rural Rating System recognizes patient experience at rural and critical-access health-care facilities. Its star ratings are based on scores from the Hospital Consumer Assessment of Healthcare Providers and Systems, a standardized, publicly reported national survey that measures patients’ perspectives on their hospital care.

Family Health West said in a news release that the recognition reflects its continued commitment to making every patient’s day a little bit better. That commitment takes shape in everyday interactions, from listening to patients’ concerns to helping them understand their care.

“Service excellence is part of who we are and what we do at FHW. It has been a passion of mine for many years,” said Lori Randall, FHW’s chief nursing officer and chief operating officer. “Service excellence shows up in the moments patients remember: whether we listen; explain their care clearly; respond when they need us; and help them feel prepared to go home. Their feedback tells us where we’re doing well and where we can improve.”

She added, “A five-star rating is meaningful recognition. But our goal has always been to earn our community’s trust with every patient, every time.”