Community Hospital gets national honor for patient experience

COMMUNITY HOSPITAL NURSES- Photo courtesy of Community Hospital.

Community Hospital has been recognized as a 2025 Outstanding Patient Experience Award recipient by Healthgrades, the No. 1 website Americans use when searching for a doctor or a hospital.

The achievement reflects Community Hospital’s commitment to compassionate, patient-centered care and puts the organization in the top 15 percent of hospitals nationwide for patient experience, according to a news release from the hospital. Community Hospital is the only hospital in Mesa County to earn the Outstanding Patient Experience Award in 2025, the news release said.

“This prestigious recognition represents the dedication of our entire staff to provide the highest quality care possible,” said Chris Thomas, president and CEO for Community Hospital. “I am incredibly proud that Community Hospital is among the top 15 percent in the nation for outstanding patient experience. Being nationally recognized sets us apart as a quality leader in our region and further demonstrates that Community Hospital is an exceptional place to receive high quality health care in our community.”

Each year, Healthgrades recognizes the top hospitals nationwide that provide an exceptional experience for their patients during their hospital stay. As part of its annual analysis, Healthgrades evaluated more than 3,000 hospitals that submitted at least 100 Hospital Consumer Assessment of Healthcare Providers and Systems surveys, covering admissions from January 2023 to December 2023.

Chris Thomas

To determine the recipients of the Outstanding Patient Experience Award, Healthgrades applies a scoring methodology to 10 patient-experience measures. These measures focus on patients’ perceptions of their hospital care, including staff communication, medication explanations and cleanliness. Community Hospital’s Outstanding Patient Experience Award is the direct result of positive patient feedback in these critical areas.

“We commend Community Hospital for going above and beyond to ensure patients have the best possible experience during their hospital stay and recovery process,” said Debra Gradick, senior physician consultant at Healthgrades. “Better patient experiences lead to better health outcomes, which is why it’s so important for patients to choose a hospital that excels at providing high quality, compassionate care.”

Consumers can visit healthgrades.com to learn more about how Healthgrades measures hospital quality and access the Outstanding Patient Experience Award methodology. A patient-friendly overview of Healthgrades’ complete methodology is also available at healthgrades.com.

To learn more about the comprehensive health care services offered at Community Hospital, visit YourCommunityHospital.com.