The quality and character of the individuals essential to the operations of a company directly affect the efficiency and effectiveness of the business, in addition to having a direct impact on the pleasure of those who own and operate it. Simply put, the higher the caliber of those you choose to hire, the more happiness […]
There is a distinct difference in the atmosphere of companies where the owner and managers bring their inspiring energy on a consistent basis and those where this does not happen. It is a feeling that is known by both team members and customers alike, and one that will ultimately have a positive or negative effect […]
There’s a common perception that success in business is about selling as many products and services as possible, at the highest prices possible to make as much money as possible. I suggest that a truly successful business is one that strives to create as much happiness as possible for customers, team members and business owners […]
I have met with many business owners who have lost their way in the face of “competition” with other companies. They have taken on negative attitudes toward these businesses and their owners, especially when those businesses outperform them or have come to town and “taken” market share they once dominated. This negative mindset is not […]
As consumers become increasingly discerning with their financial resources, it’s more important than ever to remain consistent in your professional offerings. Exceptional companies stand out in the marketplace, and they do so by delivering a high-quality customer service experience on a consistent basis. Consider your own recent experiences when spending your hard-earned money. Of your […]
Happiness and success go hand in hand. You can be very successful financially. But if you’re not enjoying it, then true success is eluding you. Business becomes a well-rounded and balanced experience when we actually enjoy it. It’s important for you to like what you do. The more you enjoy your business, the better. However, […]
In every business there are situations that can be perceived as problems, challenges, opportunities and even gifts. The choice you make in your perception of situations as they present themselves to you will affect how you handle them. If I were to put four boxes on a table, each beautifully wrapped, and explained that the […]
The primary ingredient in building relationships and delivering an exceptional customer service experience is caring. The more you and your team care, the more satisfied your customers will be. They will look to your company more often for the products, services and solutions they need and want. These same customers will also refer more business […]
Your business is only as strong as the individual team members operating within it. For your company to operate at the highest levels, your team members must be taught, and then continually encouraged, to think for themselves rather than relying on you or others for answers or even guessing at a solution. A client of […]
It’s not uncommon for business owners or managers to believe they’re held hostage by one or more team members who play key roles in their operations. The feeling of being held hostage by anyone or anything is not a comfortable one. Faced with this reality, you might believe you’re powerless to change your circumstances, that […]