In every business there are situations that can be perceived as problems, challenges, opportunities and even gifts. The choice you make in your perception of situations as they present themselves to you will affect how you handle them. If I were to put four boxes on a table, each beautifully wrapped, and explained that the […]
The primary ingredient in building relationships and delivering an exceptional customer service experience is caring. The more you and your team care, the more satisfied your customers will be. They will look to your company more often for the products, services and solutions they need and want. These same customers will also refer more business […]
Your business is only as strong as the individual team members operating within it. For your company to operate at the highest levels, your team members must be taught, and then continually encouraged, to think for themselves rather than relying on you or others for answers or even guessing at a solution. A client of […]
It’s not uncommon for business owners or managers to believe they’re held hostage by one or more team members who play key roles in their operations. The feeling of being held hostage by anyone or anything is not a comfortable one. Faced with this reality, you might believe you’re powerless to change your circumstances, that […]
For a company to grow and generate greater success for all involved, its people must also grow and develop their potential. All businesses are comprised of people and, therefore, as the team goes, so does the company. Consider any sports team. The teams that achieve the greatest levels of happiness and success are comprised of […]
On your way to reaching new heights in life and business, it’s imperative to take time to truly enjoy your life and the fruits of your labor. Without breaks to the routine flow of life and work, we tend to become burned out, overwhelmed and fatigued, to name a few problems. This reduces the quality […]
Change occurs on a regular basis whether we want it to or not. The economy changes, business environments change, the weather changes, team dynamics change, relationships change and so on. Life is about change. And if we resist change, then we’re limiting the greatness of life in all that it has to offer us. Why, […]
If you want to be happier and more successful in business, it’s imperative that you, as the leader, consistently work toward building a dynamic and powerful team. This is accomplished by putting motivated and skilled individuals in place and then working with them to use more of their tremendous potential on a consistent basis. This […]
In my two previous columns, I shared powerful tools to help you become a far more effective communicator. By using these tools on a consistent basis, you’ll enhance your communication skills and ability to create greater understanding between you and those in your life and business. With greater understanding comes the opportunity to identify any […]
In my previous column, I uncovered the ways in which we sabotage our listening, and I explained how to become an effective listener, as well as the benefits of doing so. If you have taken on the task of developing and improving your listening skills, you are probably amazed at how often you find yourself […]