Success in business is a byproduct of the relationships that are built within the organization itself, and ultimately with the customers that choose to point their purchasing power in your direction. When relationships are nurtured in a caring and consistent manner, they grow strong and the return on investment for everyone […]
Perhaps you are familiar with the term “Create raving fans out of your customers.” It is absolutely true that this should be a primary aim of any business. After all, if your customers don’t like you, they most likely will not do business with you and they certainly won’t recommend you to others. As a […]
Human potential is an expandable resource. However, it becomes static when it doesn’t receive the stimulation it needs to grow and expand — thus the terms “I’m in a rut” and “I’m stuck.” Reflect on a time when you got out of a rut or got yourself unstuck, and you will see that this happened […]
A great deal of time, attention, effort and energy goes into running a business. With all there is to do, it is easy for those who own a company to sacrifice many aspects of their life, if not all of it, in the pursuit of success. However, there is tremendous benefit to everyone involved – […]
The quality of the customer service your business provides is absolutely essential to the growth of your operations. If your desire is to retain and grow your customer base, do so by instilling confidence in them through exceptional customer service experiences. Just this […]
Sixty eight percent of the population does not have effective organizational skills. How about you? Is your desk and office a mess? Could your filing system use a solid reorganization? Are important projects, tasks, and follow-ups with customers and suppliers falling through the cracks? Do you feel the weight […]
In business, revenue, expenses and profit are critical aspects to pay attention to: they require monitoring if the company is to remain viable and profitable. Given the challenging economic reality most businesses have faced over the past 3 years, the “bottom line” has become, for many, the primary or sole […]
There is a common and prevailing mantra in business about making as much money as you possibly can, about being wildly successful at all cost. There is no doubt that being as profitable as you can, and standing tall above your competitors, is a primary aim in business. The question is: At what cost? The […]
Business owners who are solidly focused on moving their company to ever higher levels of profitability are constantly on the lookout for ways to improve their business model. To achieve this requires a discerning awareness regarding what is – and is not – working in the daily operations of […]
Leading a company can be over-whelming with all that this typically entails, particularly if the daily operations require your constant attention. It’s easy to become lost, to fall into the daily routine and repeat it over and over again, and to stop moving in a forward direction. A strong foundation of personal clarity and consistent […]