Exceptional companies stand out in the hearts and minds of their customers by delivering high-quality services on a consistent basis. Consider your recent experiences as a customer. Out of your last 10 experiences, how many companies stood out as exceptional? How many were mediocre? And how many were downright poor? Most likely, the majority of […]
Tremendous time, energy and effort go into running a business. With everything there is to do, it’s easy for those who own a business to sacrifice many — if not all — aspects of their personal lives in the pursuit of success. Your business is only one aspect of your life. You also have important […]
Trust encourages loyalty in team members: If you have my back, I’ll have yours. Anytime trust between you and a team member is broken, any loyalty that existed is damaged. Once seriously damaged, it can be a lengthy process to rebuild trust. It could be impossible. If you’ve been in business for any length of […]
Are you interested in greater efficiency and productivity? Would you like to reduce costly turnover along with errors and interruptions? Do you want your operation to become more successful so you can derive more joy from owning and running a business? If you want your experience as a business owner to be more enjoyable and […]
There’s a tendency among business owners and managers to supply answers to team members rather than take time to help them find the answers for which they’re looking. The prevailing belief is this saves time, and it might in the short term. But over the long run, this approach costs time, weakens the business and […]
If your business has stalled or is failing, your health is declining or your relationships are unfulfilling, you can use your awareness of these situations to face the reality your resistance to change diminishes your happiness and success more and more each day. A primary reason many people resist change is because they must change […]
Business leaders focused on moving their companies to ever higher levels of effectiveness, efficiency, profitability and success look for ways to improve their business models. It takes a discerning awareness of what works — and doesn’t — in the daily operations. There’s a common pitfall to avoid, though, in focusing only on what’s wrong at […]
In my last column, I discussed the problems with bringing personal baggage to work and how even top performers can fall when they’re unable to manage their personal issues in the workplace. I elaborated on the domino effect these issues can have on other team members, customers and the business In this column, let’s consider […]
People travel between the connected worlds of the personal and professional. When there’s balance, happiness, purpose and success in life outside business, the version of themselves people take into the workplace is different than when that’s not the case. Some people believe there’s a barrier between personal and professional lives. If you step back and […]
Most business owners dream of greater wealth, freedom and happiness — to exert more control over their destinies. They start their companies to achieve financial, professional and personal independence and then relax, travel, give back and enjoy their lives as much as possible. Many owners never realize their dreams, though, because they lack the mindset, […]