As I reflect on my youngest daughter’s high school graduation, I remember the excitement in the eyes of the 240 young people dressed in caps and gowns. Some were ready for school to be over, while others were looking forward to the next phases of their educations. Whatever path those young people choose, some will […]
Customer service constitutes one of the most important attributes of a truly successful business. The unfortunate truth for consumers, however, is customer service is all too often lacking or nonexistent. When this is the case, customers take their business and favorable opinions elsewhere. Take a moment and consider your recent experiences with businesses. Out of […]
Truly successful businesses aren’t merely money making machines. They actually represent a tremendous opportunity to make life more pleasant and the world a better place — if they’re used for such a noble cause. There’s a common belief success is the result of selling as many products or services as possible to as many consumers […]
If you’ve been in business for any length of time, you likely understand the detrimental effects a lack of trust and loyalty can have on your culture, the success of your company and overall happiness. You probably also realize the tremendous benefits trusting and loyal team members bring to your customers and operations. Trust supports […]
Your business is only one aspect of your life. You also have important relationships with family and friends as well as your health, hobbies and other interests. When you choose or unconsciously allow yourself to become consumed by business and neglect other aspects of your life, your well-being and happiness fades away. Tremendous amounts of […]
If you want your experience as a business owner to be more enjoyable and rewarding — and your company increasingly successful — it’s imperative you consistently work toward building and maintaining a dynamic and empowered team. This is accomplished by putting skilled and motivated individuals with positive attitudes in place and then helping them develop […]
You’re a leader whether you’re aware of it or not. You lead at work, at home and in your community. You lead by your example in all the areas of your life. Your team members are watching. So are your significant other, children, friends and extended family. People you don’t even know are watching you […]
Companies that make it their business to foster happiness in their customers are the most enlightened and successful of all. Business operations are, first and foremost, about serving people and ensuring their satisfaction. These companies know increasing the pleasure, satisfaction and happiness of the patrons who support them with their hard-earned dollars will build a […]
There are two common responses to marketplace competition. You can focus on others in your sector and take yourself and your company away from the success and happiness you desire. Or, you can keep your attention on your company and your path to becoming the best you can be. The second response offers a self-disciplined […]
Business leaders focused on moving their companies to ever higher levels of efficiency, effectiveness, profitability and success remain vigilant for ways to improve operations and what is — and isn’t — working. They must avoid a common pitfall, though: fixating on what’s wrong at the expense of what’s right.While this approach might produce some short-term […]