For any business to become a lasting success, it must satisfy customer wants and needs. Every customer comes through your doors for a reason. Understanding what they truly want and then fulfilling those needs creates satisfaction that prompts customers to come back for more and tell others about their experiences. Companies that choose to make […]
Do you feel as though you’re held hostage by one or more of your team members? This could be a challenging question to ask yourself and an even more difficult one to answer truthfully. No one wants to admit they’re at the mercy of another. It’s vital, though, to the success of your business. The […]
Chances are, you can recall some experiences as a consumer that left you with a good, if not a great, feeling. The value you received during these interactions endeared you to these companies, creating loyalty and repeat business. You were satisfied, your money and time was well spent and you walked away happy. You’ve also […]
Fully 40 percent of employees who receive poor job training leave their positions within the first year, according to GoHR.com. In addition, 70 percent of staff members would be at least somewhat likely to leave their jobs for an organization known for investing in employee development and learning, according to the Harris Poll. These proportions […]
If you’re like most people, you’ve worked for a variety of business owners and managers over your lifetime. A few probably stand out in your mind as people you enjoyed working for, while others created an unpleasant work environment. There’s likely no doubt in your mind about the type of person for which you’d prefer […]
Whether in business or life, poor communication presents the biggest obstacle to any successful relationship. And it all begins with listening. Ineffective communication and not truly listening to others results in anger, frustration and resentment. That’s not to mention disgruntled team members and dissatisfied clients. Consider your professional and personal relationships to understand the importance […]
Internal blockages to business success come in many forms: bad management, inadequate pay, ineffective hiring practices, lack of teamwork, negative culture, poor onboarding and training and team members whose bad attitudes prevent them from performing at consistently high levels. That’s not to mention inconsistent quality of products, less than effective systems and procedures, poor customer […]
You’ve probably heard the saying: “Hire for skills and fire for attitude.” This means bad attitudes far outweigh the skills people bring to their positions. Failing to take corrective action puts a company at risk. Most businesses have a number of skilled team members, many with decent and even great attitudes. They come to work, […]
Effective, trusted, respected and admired leadership isn’t about ordering people around like a drill sergeant. True leadership is about helping those around you become leaders themselves — guiding them to the discovery and use of their potential. Rather than creating dependency and fear in others, true leaders mentor others to reach for more within themselves […]
Personality conflicts hurt businesses by damaging communication, collaboration, teamwork and morale. In turn, culture, efficiency, productivity and team member satisfaction and retention all suffer — along with profits and business growth. The degree to which team members don’t communicate effectively and collaborate presents one of the greatest obstacles to business success. The effective and efficient […]