Business leaders focused on moving their companies to ever higher levels of effectiveness, efficiency, profitability and success look for ways to improve their business models. It takes a discerning awareness of what works — and doesn’t — in the daily operations. There’s a common pitfall to avoid, though, in focusing only on what’s wrong at […]
In my last column, I discussed the problems with bringing personal baggage to work and how even top performers can fall when they’re unable to manage their personal issues in the workplace. I elaborated on the domino effect these issues can have on other team members, customers and the business In this column, let’s consider […]
People travel between the connected worlds of the personal and professional. When there’s balance, happiness, purpose and success in life outside business, the version of themselves people take into the workplace is different than when that’s not the case. Some people believe there’s a barrier between personal and professional lives. If you step back and […]
Most business owners dream of greater wealth, freedom and happiness — to exert more control over their destinies. They start their companies to achieve financial, professional and personal independence and then relax, travel, give back and enjoy their lives as much as possible. Many owners never realize their dreams, though, because they lack the mindset, […]
For any business to become a lasting success, it must satisfy customer wants and needs. Every customer comes through your doors for a reason. Understanding what they truly want and then fulfilling those needs creates satisfaction that prompts customers to come back for more and tell others about their experiences. Companies that choose to make […]
Do you feel as though you’re held hostage by one or more of your team members? This could be a challenging question to ask yourself and an even more difficult one to answer truthfully. No one wants to admit they’re at the mercy of another. It’s vital, though, to the success of your business. The […]
Chances are, you can recall some experiences as a consumer that left you with a good, if not a great, feeling. The value you received during these interactions endeared you to these companies, creating loyalty and repeat business. You were satisfied, your money and time was well spent and you walked away happy. You’ve also […]
Fully 40 percent of employees who receive poor job training leave their positions within the first year, according to GoHR.com. In addition, 70 percent of staff members would be at least somewhat likely to leave their jobs for an organization known for investing in employee development and learning, according to the Harris Poll. These proportions […]
If you’re like most people, you’ve worked for a variety of business owners and managers over your lifetime. A few probably stand out in your mind as people you enjoyed working for, while others created an unpleasant work environment. There’s likely no doubt in your mind about the type of person for which you’d prefer […]
Whether in business or life, poor communication presents the biggest obstacle to any successful relationship. And it all begins with listening. Ineffective communication and not truly listening to others results in anger, frustration and resentment. That’s not to mention disgruntled team members and dissatisfied clients. Consider your professional and personal relationships to understand the importance […]