Most businesses employ skilled team members, many with decent and even great attitudes. They come to work, perform their jobs to a satisfactory or higher level and contribute to the work environment in mostly positive ways. But what about those team members who — even though they have the skills to do their jobs —damage […]
The efficient, effective and smooth flow of information is critical to consistently meet and exceed the wants and needs of customers, foresee challenges and opportunities and overcome obstacles. It’s also essential to the production and delivery of high-quality goods and services in a timely manner. When communication is limited or even impossible because of personality […]
If you desire to be truly successful, you must grow your company through the attraction and retention of customers. If you intend to take your company to new heights — to rank among the exceptional — you must turn your attention to the level of care you and your team provide and the genuine relationships […]
When customers like — or better yet — love your business, they give you their patronage and share their glowing recommendations. Business owners who want to create enterprises that survive challenging times and thrive in easy times should endeavor to create raving fans of their customers. Over the past two plus years, I’ve encountered business […]
Business leaders intent on moving their companies to ever higher levels of efficiency, effectiveness, profitability and success constantly look for ways to improve operations. This requires a discerning awareness of what is — and isn’t — working. There’s a potential pitfall, though, if leaders focus only on what they perceive as wrong. While this approach […]
Change is a reality in business whether we want it or not. Business environments and economies change. Team dynamics changes. Technology changes rapidly. Life in general is about change. If we resist change, we limit the potential of all that’s available to us professionally and personally. Many people resist change because they must change as […]
How often are you so excited about your business you can’t wait to start the day? How often does just the opposite occur and you dread even the thought of going to work? Are you inspired and energized by your business or burdened by what feels more like drudgery? Be honest here. When you love […]
As I reflect on my youngest daughter’s graduation from high school, I remember the excitement in the eyes of the 240 young people dressed in their caps and gowns. No doubt, some were ready for school to be over. But others were looking forward to the next chapters of their educations. Whichever path these young […]
One of the biggest challenges business owners face in building a team of top performers is a lack of credible and unbiased information. What you don’t know really limits your ability to hire, place, manage and develop the team members who contribute to your success. Are you looking for a way to hire correctly the […]
There’s a commonly held belief business success is the result of selling as many products or services as possible to as many customers as possible at the highest prices possible while paying the lowest wages and material costs possible to make as much money as possible. This is a limiting perspective of success that, when […]