As I watched my youngest daughter graduate from high school, I couldn’t help but notice the excitement in her eyes and the eyes of her 240 fellow graduates. Some of them are probably relieved school is over, while others look forward to the next phase of their educations. Whatever path these young people choose, some […]
Truly successful businesses aren’t merely money making machines. They actually represent a tremendous opportunity to make life more pleasant and the world a better place if they’re operated for such a noble cause. There’s a commonly held belief business success is the result of selling as many products or services as possible to as many […]
One of the biggest challenges business owners face in building a team of top performers is a lack of credible, unbiased information. What you don’t know really limits your ability to hire successfully. Clear, unbiased and accurate information that positions you to hire, build and develop the best team possible is a key ingredient to […]
If you’ve been in business for any length of time, you likely understand how lack of trust and loyalty hurts your culture, business success and overall happiness. You probably also recognize the tremendous benefits trusting and loyal team members bring to your customers and business. Trust promotes loyalty in team members — if you have […]
Exceptional companies stand out in a positive way in the hearts and minds of their customers. They accomplish this feat by delivering high-quality customer service on a consistent basis. Consumers have a variety of businesses from which to choose when they’re in the market for a certain product or service. They’re increasingly discerning with their […]
A lot of time and energy go into running a business. With everything there is to do, it’s easy for those who own businesses to sacrifice many aspects — if not the entirety — of their personal lives in the pursuit of success. Your business is only one aspect of your life, though. You also […]
Do you want to reduce costly turnover? Would you like your business to operate with fewer errors and interruptions to the flow of operations? Are you interested in greater efficiency and productivity? If you want your experience as a business owner to be more enjoyable and rewarding — and your company increasingly successful — you […]
Studies have estimated the cost of turnover ranges from several thousand dollars for entry-level positions to upwards of 150 percent to 200 percent of the annual salaries for executives. Costs are high because they include not only loss of revenue, productivity and training expenses, but also the time, energy and stress involved with hiring someone […]
Business owners and managers frequently ask me, “How do you teach people to think?” This is a powerful question, one that can lead to significantly better results. My answer: By learning to become a mentor and effective communicator and consistently encouraging your team members to think for themselves. If you want your company to operate […]
Competency and confidence expands, contracts or remains static depending on whether people receive the stimulation they need to develop — or not. The phrase, “I’m in a rut” is born of an individual’s languishing potential. According to GoHR.com, fully 40 percent of employees who receive poor job training leave their positions within the first year. […]