There are two ways to view marketplace competition. You can focus on others and take yourself and your company away from the success you desire. Or, you can devote your attention to your own company and your path to becoming even better. The second way is the more self-disciplined approach that will enable you to […]
When your customers like — or better yet, love — your business, they’ll not only give you their patronage, but also share their glowing recommendations with others. Business owners who want to create enterprises that survive the challenging times we’re in right now and thrive in the easy times should consistently endeavor to create raving […]
Take a moment to think about a time you received a paltry customer service experience — one that left you feeling uncared for, unsatisfied and unhappy. Given the bad taste in your mouth, it’s likely you won’t do business with that company again. Moreover, you’ll probably advise your friends and family not to either. Now, […]
We face difficult times. The coronavirus outbreak has created uncertainty for business owners as well as team members and the customers and communities they serve. Team members on the front lines of essential services work long hours under the constant threat of infection. Customers face shortages of goods and services. Other team members have been […]
More often than not, people who start a business do so based on what they know — what they’re comfortable and good at doing — not necessarily what they’re passionate about doing. How about you? Try this simple experiment to determine if you’re doing what you love. How often are you so excited about your […]
The No. 2 regret people lament at the end of their life? I wish I hadn’t worked so hard. Given all the things people could possibly regret when looking back at the lives they lived, this is an extraordinarily powerful and telling statement. And for those who have a lot of life still to live, […]
Change is a reality in business, whether we want it or not. Business environments change. Economies change. Team dynamics change. Technology changes rapidly. Life in general is about change. If we habitually resist change, we limit the potential of all that is available to us professionally and personally. A primary reason many people avoid change […]
Capability and self-confidence expands, remains static or contracts depending on whether or not individuals receive the stimulation they need to grow and develop. The phrase “I’m in a rut” is born of an individual’s languishing potential. Businesses, owners and team members get in ruts, too. This must be overcome to expand potential and achieve success. […]
There’s a commonly held belief in business that success is the result of selling as many products or services as possible to as many consumers as possible at the highest prices possible while paying the lowest possible wages to make as much money as possible. This is a limited perspective of success, though, that when […]
Are you looking for a way to hire correctly the first time, reduce turnover and increase retention? Do you want to improve the engagement and productivity of your team? Would discovering the specific areas for training and professional development that would deliver the greatest return on your investment appeal to you? Do you wish you […]