The typical business employs a number of skilled team members, many with decent and even great attitudes. They come to work, perform their jobs to a satisfactory level or above and contribute to the work environment in mostly positive ways. But what about those team members who — although they have the skills to do […]
If you’re like most business owners and managers, you strive to keep your operations running smoothly and efficiently with as few interruptions to the flow of business as possible. Developing a bigger picture awareness of operations is vital to preventing or removing any blockages limiting success and happiness. Internal barriers or blockages to business success […]
The effective, efficient and smooth flow of information is critical to consistently meeting and exceeding the wants and needs of customers, foreseeing challenges and overcoming obstacles. Good communication is no less essential to producing and delivering high-quality goods and services in a timely manner. When communication is limited or even impossible because of personality conflicts, […]
Whether you’re aware of it or not, you’re a leader. You lead at work, at home and in your community. You lead by your example in all areas of your life. Your team members are watching. Your spouse, children, extended family and people you don’t even know are watching for guidance on how to successfully […]
There are two ways to view marketplace competition. You can focus on others and take yourself and your company away from the success you desire. Or, you can devote your attention to your own company and your path to becoming even better. The second way is the more self-disciplined approach that will enable you to […]
When your customers like — or better yet, love — your business, they’ll not only give you their patronage, but also share their glowing recommendations with others. Business owners who want to create enterprises that survive the challenging times we’re in right now and thrive in the easy times should consistently endeavor to create raving […]
Take a moment to think about a time you received a paltry customer service experience — one that left you feeling uncared for, unsatisfied and unhappy. Given the bad taste in your mouth, it’s likely you won’t do business with that company again. Moreover, you’ll probably advise your friends and family not to either. Now, […]
We face difficult times. The coronavirus outbreak has created uncertainty for business owners as well as team members and the customers and communities they serve. Team members on the front lines of essential services work long hours under the constant threat of infection. Customers face shortages of goods and services. Other team members have been […]
More often than not, people who start a business do so based on what they know — what they’re comfortable and good at doing — not necessarily what they’re passionate about doing. How about you? Try this simple experiment to determine if you’re doing what you love. How often are you so excited about your […]
The No. 2 regret people lament at the end of their life? I wish I hadn’t worked so hard. Given all the things people could possibly regret when looking back at the lives they lived, this is an extraordinarily powerful and telling statement. And for those who have a lot of life still to live, […]