Successful relationships, whether in business or life, depend on the ability of those involved to effectively communicate. The reality, however, is most of us aren’t taught how to communicate with the intention of understanding, building relationships and creating solutions. In business, not listening effectively to others not only causes dysfunction, but also can mean the […]
Every company has team members who hold positions critical to daily operations. While these individuals might fill important roles, they also could contribute to a negative work environment. They might not fully support the company philosophy, objectives and goals. In fact, they could hinder the progress of the organization with their bad attitudes, gossip and […]
There’s a distinct difference between business owners who create jobs for themselves and those who truly lead their companies. In the first scenario, owners take on daily tasks that could easily be handled by fellow management and team members — tasks taking precious time that could be spent as the visionary, innovator and leader of […]
The typical business employs a number of skilled team members, many with decent and even great attitudes. They come to work, perform their jobs to a satisfactory level or above and contribute to the work environment in mostly positive ways. But what about those team members who — although they have the skills to do […]
If you’re like most business owners and managers, you strive to keep your operations running smoothly and efficiently with as few interruptions to the flow of business as possible. Developing a bigger picture awareness of operations is vital to preventing or removing any blockages limiting success and happiness. Internal barriers or blockages to business success […]
The effective, efficient and smooth flow of information is critical to consistently meeting and exceeding the wants and needs of customers, foreseeing challenges and overcoming obstacles. Good communication is no less essential to producing and delivering high-quality goods and services in a timely manner. When communication is limited or even impossible because of personality conflicts, […]
Whether you’re aware of it or not, you’re a leader. You lead at work, at home and in your community. You lead by your example in all areas of your life. Your team members are watching. Your spouse, children, extended family and people you don’t even know are watching for guidance on how to successfully […]
There are two ways to view marketplace competition. You can focus on others and take yourself and your company away from the success you desire. Or, you can devote your attention to your own company and your path to becoming even better. The second way is the more self-disciplined approach that will enable you to […]
When your customers like — or better yet, love — your business, they’ll not only give you their patronage, but also share their glowing recommendations with others. Business owners who want to create enterprises that survive the challenging times we’re in right now and thrive in the easy times should consistently endeavor to create raving […]
Take a moment to think about a time you received a paltry customer service experience — one that left you feeling uncared for, unsatisfied and unhappy. Given the bad taste in your mouth, it’s likely you won’t do business with that company again. Moreover, you’ll probably advise your friends and family not to either. Now, […]