With every interaction and transaction, a business gives its customers a good, neutral or bad feeling. The last two have no place in a thriving company. The first is the key to happiness and success. You probably recall some experiences as a consumer that left you with a good, if not a great, feeling. The […]
Companies that make it their business to foster happiness in their customers are the most enlightened and successful of all. These companies understand that successful operations are, first and foremost, about serving people and ensuring their satisfaction. They know that increasing the pleasure, satisfaction and happiness of the patrons who support them with their hard-earned […]
There’s a vast difference between a leader and a boss. A leader influences, collaborates, guides, mentors and supports others to foster movement in a desired direction. Conversely, a boss lords over others, is often controlling and domineering and uses fear and intimidation to get ever more out of the individuals he or she oversees. If […]
Successful relationships, whether in business or life, depend on the ability of those involved to effectively communicate. The reality, however, is most of us aren’t taught how to communicate with the intention of understanding, building relationships and creating solutions. In business, not listening effectively to others not only causes dysfunction, but also can mean the […]
Every company has team members who hold positions critical to daily operations. While these individuals might fill important roles, they also could contribute to a negative work environment. They might not fully support the company philosophy, objectives and goals. In fact, they could hinder the progress of the organization with their bad attitudes, gossip and […]
There’s a distinct difference between business owners who create jobs for themselves and those who truly lead their companies. In the first scenario, owners take on daily tasks that could easily be handled by fellow management and team members — tasks taking precious time that could be spent as the visionary, innovator and leader of […]
The typical business employs a number of skilled team members, many with decent and even great attitudes. They come to work, perform their jobs to a satisfactory level or above and contribute to the work environment in mostly positive ways. But what about those team members who — although they have the skills to do […]
If you’re like most business owners and managers, you strive to keep your operations running smoothly and efficiently with as few interruptions to the flow of business as possible. Developing a bigger picture awareness of operations is vital to preventing or removing any blockages limiting success and happiness. Internal barriers or blockages to business success […]
The effective, efficient and smooth flow of information is critical to consistently meeting and exceeding the wants and needs of customers, foreseeing challenges and overcoming obstacles. Good communication is no less essential to producing and delivering high-quality goods and services in a timely manner. When communication is limited or even impossible because of personality conflicts, […]
Whether you’re aware of it or not, you’re a leader. You lead at work, at home and in your community. You lead by your example in all areas of your life. Your team members are watching. Your spouse, children, extended family and people you don’t even know are watching for guidance on how to successfully […]