Wise business owners endeavor to reduce the high costs of turnover and maximize their return on investment with new hires. Still, businesses experience turnover for a variety of reasons, and the expenses associated with finding, hiring, training and developing new team members are very real. Studies have estimated the cost of turnover to range from […]
There are two ways to look at marketplace competition. You could focus on others in your sector and take you and your company away from the success you desire. Or, you could turn your attention toward your own company and your path to becoming better. The second is a self-disciplined approach that will position you […]
Whether you’re aware of it or not, you’re a leader. You lead at work, at home and in your community. You lead by your example in all the areas of your life. Your team members are watching. Your spouse, children, extended family and people you don’t even know are watching for guidance on how to […]
Talented, motivated and competent people are at the very core of successful companies. It’s their skills and the strength of their mindset that allow them to operate at their highest levels on a consistent basis. Human capability and confidence expands, contracts or remains static depending on whether or not it receives the stimulation it needs […]
Business owners who want to create sound enterprises that survive in challenging times and thrive in easy times should consistently endeavor to turn customers into raving fans. When your customers like — or better yet, love — your business, they not only patronize your venture, but also happily share their glowing recommendations with others. How […]
Take a moment to recall the last time you enjoyed an exceptional customer service experience from a company with which you chose to do business. Remember how pleasant the experience was, how satisfied you were, how good you felt and how the experience affected you and your day in a positive way? I’d venture to […]
If you want your company to operate at the highest levels, your team members must be taught it’s acceptable — then continually encouraged — to think their way through situations rather than guessing at a solution or relying on you and others for answers. There’s an all-too-common tendency among business owners and managers to simply […]
If you want a more enjoyable and rewarding experience as a business owner — along with a more successful business — it’s imperative you consistently work toward building and maintaining a dynamic and powerful team. Do you want to reduce costly turnover? Would you like your business to operate with fewer errors and less interruptions […]
Business leaders focused on moving their companies to ever higher levels of efficiency, effectiveness, profitability and success constantly look for ways to improve their business models. This requires an awareness of what is — and isn’t — working in daily operations. There’s a potential pitfall here if leaders fixate only on what’s wrong. While this […]
A truly successful business — one that benefits the many and not merely the few — strives to create as much happiness and success as possible for owners, team members, customers and the community while generating a profit. This balanced approach takes all players into account and distributes the fruits of labor far and wide […]