Business owners who want to create sound enterprises that survive in challenging times and thrive in easy times should consistently endeavor to turn customers into raving fans. When your customers like — or better yet, love — your business, they not only patronize your venture, but also happily share their glowing recommendations with others. How […]
Take a moment to recall the last time you enjoyed an exceptional customer service experience from a company with which you chose to do business. Remember how pleasant the experience was, how satisfied you were, how good you felt and how the experience affected you and your day in a positive way? I’d venture to […]
If you want your company to operate at the highest levels, your team members must be taught it’s acceptable — then continually encouraged — to think their way through situations rather than guessing at a solution or relying on you and others for answers. There’s an all-too-common tendency among business owners and managers to simply […]
If you want a more enjoyable and rewarding experience as a business owner — along with a more successful business — it’s imperative you consistently work toward building and maintaining a dynamic and powerful team. Do you want to reduce costly turnover? Would you like your business to operate with fewer errors and less interruptions […]
Business leaders focused on moving their companies to ever higher levels of efficiency, effectiveness, profitability and success constantly look for ways to improve their business models. This requires an awareness of what is — and isn’t — working in daily operations. There’s a potential pitfall here if leaders fixate only on what’s wrong. While this […]
A truly successful business — one that benefits the many and not merely the few — strives to create as much happiness and success as possible for owners, team members, customers and the community while generating a profit. This balanced approach takes all players into account and distributes the fruits of labor far and wide […]
Why did you start your business? If you’re like most entrepreneurs, you probably wanted greater control over your destiny. Perhaps you wanted to build something meaningful that could be sold for a profit or passed down to your children. You might have also wanted more freedom, financial abundance and the ability to travel frequently. Maybe […]
The second most-cited regret of people at the end of their lives is this: “I wish I hadn’t worked so much.” It’s an extraordinarily powerful and telling statement given all the things people could possibly regret when looking back at the lives they lived. For those who have a lot of life left to live, […]
Change remains a reality of business, whether we want it or not. Business environments, economies, team dynamics and technology all change. So, for that matter, does the weather and relationships. Life is all about change. And if we habitually resist change, we limit the potential of all that’s available to us personally and professionally. Many […]
One of the biggest challenges business owners face in creating a company that stands above the rest is a lack of credible, unbiased information. It’s what you don’t know that really limits your potential. When considering the future growth of your business, having clear, powerful and accurate information that positions you to build and develop […]