As a business owner, it’s likely you have some understanding of the detrimental effects a lack of trust and loyalty can have on your culture, the success of your business and overall happiness. You also might have some insights into the tremendous benefits trusting and loyal team members bring to your business and customers. Trust […]
Exceptional companies stand out in a good way in the hearts and minds of their customers. Companies accomplish this feat by delivering high-quality customer service experiences on a consistent basis. Consumers not only have a variety of businesses from which to choose when they’re in the market for a certain product or service, but they’re […]
As a business owner, you’re the foundation of your enterprise. The more energized, inspired and invigorated you are, the stronger your operations. A tremendous amount of time, effort, attention and energy goes into running a business. With all there is to do, it’s easy for those who own a company to sacrifice many aspects, if […]
In my last column, I elaborated on several potential negative side effects associated with bringing personal baggage to work. I described how even long-term top performers can stumble and fall when they’re unable to effectively manage personal issues in the workplace. I also explored the domino effect these uncontrolled issues can have on fellow team […]
Some like to believe a distinctive barrier separates our personal and professional lives. If you step back and take an honest look at your experiences and those of others you’ve worked with, that’s clearly not the case. It’s common, in fact, for people to lug their personal baggage through the front door of a business, […]
With every transaction and interaction, a business gives its customers a good, neutral or bad feeling. The last two have no place in a thriving company. The first is a necessary component to happiness and success. In all likelihood, you can recall some experiences as a consumer that left you with good, if not a […]
There’s a tremendous amount of crossover between the personal and professional lives of people. Team members spend a lot of time and energy on the job rehashing — mentally and verbally — the unresolved and troubling personal challenges they face. More often than you might realize, this situation leads to reduced productivity and efficiency, bad […]
Companies that make it their business to foster happiness in their customers are the most enlightened and successful of all. Business operations are, first and foremost, about serving people and ensuring their satisfaction. Increasing the happiness, pleasure and fulfillment of the patrons who support you with their hard-earned dollars builds a base of loyal and […]
Entrepreneurs launch companies not only to create greater wealth, freedom and happiness, but also exert more control over their destinies. They dream of achieving professional, financial and personal independence and in doing so travel, relax, give back and enjoy their lives as much as possible. For many business owners, however, the dream remains just that […]
People are at the core of successful companies. The strength of their mindset combined with their skills allow them to operate at their highest levels on a consistent basis. Human capability expands, contracts or remains static depending on whether it receives the stimulation it needs to grow and develop or not. The phrase “I’m in […]