Whether you’re aware of it or not, you’re leading at work, at home and in your community. You lead by your example in all the areas of your life. Your team members are watching. Your spouse, children, extended family and people you don’t even know also are looking to you for guidance on how to […]
Business owners who want to create sound ventures that survive in challenging times and thrive in easy times should consistently endeavor to create raving fans out of their customers. If your customers like — or better yet, love — your business, they’re going to give you their patronage and also happily share their glowing recommendations […]
Business owners and managers focused on moving their companies to ever higher levels of efficiency, effectiveness, profitability and success are always on the lookout for ways to improve their business model. To achieve this objective requires a discerning awareness regarding what is — and isn’t — working in daily operations. Beware of a potential trap, […]
The more you and your team care about customers — and consistently demonstrate it — the higher their level of satisfaction with the products and services you provide. As a result, you’ll become not only the primary solution to fulfill their purchasing wants and needs, but also the well-deserved recipient of their gracious comments and […]
Business owners and managers frequently ask me, “How do you teach people to think?” This is a powerful question, one which can pave the way to a significant improvement in results. The answer: By learning to become a mentor and effective communicator and encouraging your team members to think for themselves. If you want your […]
There’s a commonly held belief in business that success is the result of selling as many products or services as possible at the highest price possible to as many consumers as possible to make as much money as possible. Following this limited perspective of success, however, leaves everyone involved feeling taken advantage of; vastly undervalued; […]
Change is constant in business whether we want it or not. Economies change, business environments change and team dynamics change. Life in general is about change. But if we habitually resist change, we seriously limit the potential of all that’s available to us professionally and personally. A primary reason many people avoid change is because […]
A tremendous amount of time, effort, attention and energy goes into running a business. With everything there is to do, it’s easy for those who own a company to sacrifice many aspects of their life, if not everything, in the pursuit of success. There’s a tremendous benefit, though, to everyone involved — business owners, team […]
Trust supports loyalty in your team members: If you have my back, I’ll have yours. Anytime trust between you and a team member is broken, any loyalty that existed is damaged to some degree. Once seriously damaged, it can be a lengthy process to rebuild loyalty. It might be impossible. If you’ve been a business […]
In any marketplace, exceptional companies stand out in a good way when they deliver high-quality customer service experiences on a consistent basis. Consumers typically have a variety of businesses from which choose in purchasing a certain product or service and are increasingly discerning when looking to satisfy their wants and needs. Consequently, it’s more important […]