Chances are, you’ve endured an unsavory experience as a consumer. You’ve been treated poorly during the course of a business transaction and likely more than once. Now consider: Did these experiences interrupt the pleasant flow of your day? Did you receive the value you were looking for? How did they make you feel? Were you […]
Every business I work with has at some point experienced challenging and unpleasant issues with its team members. A reality for every business is the potential for individuals to interrupt the smooth and effective operation of the company and harm the work environment. Team members of this caliber typically don’t handle themselves or their positions […]
If you’re like most business owners and managers, you strive to keep operations running smoothly and efficiently with as few interruptions to the flow of business as possible. But as you work to prevent or remove any blockages that limit your success and happiness, there are a number of key variables to keep in mind. […]
A smooth, effective and efficient flow of information is critical when working to meet the needs of clients, foreseeing challenges and overcoming obstacles. It’s also essential to the production and delivery of high-quality goods and services in a timely manner. When communication is limited or even impossible due to personality conflicts, the business weakens from […]
Do you want to increase collaboration and the overall performance of your team? Have you ever wished you had access to clear-cut information that would enable you to place your team members in positions where they’d be the most effective and happy? Would identifying specific areas of training and professional development for your staff that […]
If you’re like most people, you’ve worked for a variety of business owners and managers throughout your lifetime. Undoubtedly, a few clearly stand out in your mind as people for which you enjoyed working, while others created an unpleasant environment. It’s also likely there’s no doubt about the type of person for which you’d rather […]
Business owners and managers sometimes feel as though they’re being “held hostage” by one or more team members who play key roles in operations. Owners and managers believe these individuals possess sensitive information; perform vital functions; and letting them go or, in fact, taking any action that might upset them would leave the company in […]
In my previous column, I illuminated 12 primary ways people sabotage their listening, the downside of doing so and some of the major benefits of learning to listen with integrity. I suggested that listening effectively to others offers the most fundamental and powerful communication tool of all. Building the powerful habit of truly listening is […]
Not truly listening to others and ineffective communication often lead to dysfunctional businesses, disgruntled team members, unsatisfied clients, failed marriages, disassociation with loved ones, frustration and anger, to name only a few. In fact, ineffective communication constitutes the largest obstacle to any successful relationship, and it all begins with listening. Here are some important questions […]
All businesses experience turnover for a variety of reasons and endure very real costs associated with finding, training and developing new team members. Wise business owners endeavor to reduce the high costs of turnover and maximize their return on investment with new hires. Extensive studies have estimated the cost of turnover to range from several […]