You’re leading at home, at work and in the community. You lead by example through the way you live your life. Your team members are watching. Your spouse, children, extended family, friends and people you don’t even know are watching you for guidance on how to navigate successfully through work and life. Effective leadership in […]
The primary aim of any sound business should be to create raving fans out of its customers. If your customers like or, better yet, love your business, they’re going to give you their patronage and also happily share their glowing recommendations with others. But how does one go about creating raving fans out of their […]
Business owners focused on moving their companies to ever higher levels of success, profitability and sustainability constantly look for ways to improve their business models. To achieve this requires a discerning awareness of what is — and isn’t — working in daily operations. There’s a potential trap here, however. If you’re so focused on what’s […]
Without breaks to the routine flow of work and life, we become burned out, fatigued and overwhelmed, reducing the quality of everything we do on a daily basis. One of the keys to happiness and success is to keep yourself refreshed and at your best. Many business owners and their team members never stop working. […]
If your company is to operate at the highest levels, your team members must be taught — and then continually encouraged — to think their way through situations rather than relying upon you and others for answers or even guessing at a solution. Business owners and managers frequently ask me, “How do you teach people […]
The primary determinant in delivering consistently exceptional customer service experiences is demonstrating you care about your customers first and foremost. The more you and your team care about customers — and demonstrate it — the higher their level of satisfaction will be with you and the products and services you provide. Not only will you […]
With every transaction and interaction, a business gives its customers and the team members who serve them a good, neutral or bad feeling. The last two have no place in a thriving company, while the first constitutes a necessary component to happiness and success. Surely you can recall experiences as a consumer that left you […]
In a previous column, I elaborated on a number of potential negative outcomes associated with bringing personal baggage to work. I described the fall even long-term top performers experience when they’re unable to effectively manage their personal issues. I also explored the domino effect these uncontrolled issues can have on fellow team members, customers and […]
Consumers typically enjoy a variety of businesses from which to choose when they’re in the market for a certain protect or service. And they’re increasingly discerning with their financial resources when looking to satisfy their individual wants and needs. That’s why it’s more important than ever to be consistent in your professional offerings. Exceptional companies […]
Each of us travels between two worlds — the personal and professional. When there’s balance, contentment, purpose, success and happiness in life outside business, that version of themselves people bring to the workplace is very different than if this isn’t their reality. Business owners, managers and anyone else in leadership roles have the largest effect […]