As an owner, you’re the foundation of your business. The more inspired and invigorated you are, the stronger your company will be. Conversely, when you become worn down, your business suffers because you don’t have the mental energy and clarity needed to be the caliber of leader necessary to create the level of success you […]
If you’ve been a business owner for any length of time, you probably understand the harm a lack of trust and loyalty can have on the success of your operation and overall happiness. Conversely, you no doubt recognize the tremendous benefits trusting and loyal team members bring to you and your customers. Trust and loyalty […]
If you want your experience as a business owner to be more enjoyable and rewarding — and your company to be increasingly successful — it’s imperative you consistently work toward building and maintaining a dynamic and powerful team. Do you want to derive more joy from owning and running your business? Are you interested in […]
You’re leading at home, at work and in the community. You lead by example through the way you live your life. Your team members are watching. Your spouse, children, extended family, friends and people you don’t even know are watching you for guidance on how to navigate successfully through work and life. Effective leadership in […]
The primary aim of any sound business should be to create raving fans out of its customers. If your customers like or, better yet, love your business, they’re going to give you their patronage and also happily share their glowing recommendations with others. But how does one go about creating raving fans out of their […]
Business owners focused on moving their companies to ever higher levels of success, profitability and sustainability constantly look for ways to improve their business models. To achieve this requires a discerning awareness of what is — and isn’t — working in daily operations. There’s a potential trap here, however. If you’re so focused on what’s […]
Without breaks to the routine flow of work and life, we become burned out, fatigued and overwhelmed, reducing the quality of everything we do on a daily basis. One of the keys to happiness and success is to keep yourself refreshed and at your best. Many business owners and their team members never stop working. […]
If your company is to operate at the highest levels, your team members must be taught — and then continually encouraged — to think their way through situations rather than relying upon you and others for answers or even guessing at a solution. Business owners and managers frequently ask me, “How do you teach people […]
The primary determinant in delivering consistently exceptional customer service experiences is demonstrating you care about your customers first and foremost. The more you and your team care about customers — and demonstrate it — the higher their level of satisfaction will be with you and the products and services you provide. Not only will you […]
With every transaction and interaction, a business gives its customers and the team members who serve them a good, neutral or bad feeling. The last two have no place in a thriving company, while the first constitutes a necessary component to happiness and success. Surely you can recall experiences as a consumer that left you […]