Business owners solidly focused on moving their companies to ever higher levels of profitability constantly look for ways to improve their business models. To achieve this requires a discerning awareness of what is — and isn’t — working in daily operations. There’s a potential pitfall here, however. If, as a business owner, you’re so focused […]
In every business there are situations that can be perceived as problems, challenges, opportunities and even gifts. The choices you make in your perception of situations as they present themselves affect how you handle them, and therefore, the outcomes you create. If I were to put four boxes on a table, each beautifully wrapped, and […]
I introduced in my previous column several all too common blockages most businesses confront in their pursuit of excellence and success. I identified, defined and elaborated on these blockages and some of the negative results these barriers bring to a company afflicted with them. In case you missed it, the column appears on the Business […]
If you’re similar to the business owners and managers I work with, you strive to keep your operations running as efficiently, smoothly and with as few interruptions to the flow of business as possible. As you endeavor to prevent or remove any blockages that limit your happiness and success as an entrepreneur, there are a […]
The second most-cited regret of people at the end of their lives is this: “I wish I hadn’t worked so much.” It’s an extraordinarily powerful and telling statement given all the things a person could possibly regret when looking back at the life they lived. For those who have a lot of life still to […]
Companies that are in the business of fostering happiness in their customers are the most enlightened of all. They understand successful operations are, first and foremost, about serving people and ensuring their satisfaction. These businesses know that increasing the pleasure, fulfillment and happiness of the patrons who support them with their hard-earned dollars will build […]
The typical business features a number of skilled team members, many with decent and even great attitudes. These individuals come to work, perform their jobs to a satisfactory level or above and contribute to the work environment in mostly positive ways. But what about those team members who, even though they have the skills to […]
Do you remember why you started your business? If you’re like most entrepreneurs, you probably wanted greater control over your destiny. Perhaps you wanted to build something meaningful that could be sold for a profit or passed down to your children. You might have also wanted more freedom, financial abundance and the ability to travel […]
Most business owners start their companies with the intention of creating greater wealth, freedom and happiness. They dream of achieving financial independence and using this to travel, relax, give back and enjoy their lives as much as possible. But many owners never realize this dream, even if their businesses are successful in generating financial abundance, […]
When any company representative transfers his or her personal issues onto a customer, it creates dissatisfaction and doubt in the heart and mind of this customer. For any business owner who desires to be successful, this is the exact opposite customer service experience you want your clientele to have while engaging your business. Have you […]