In a previous column, I elaborated on a number of potential negative outcomes associated with bringing personal baggage to work. I described the fall even long-term top performers experience when they’re unable to effectively manage their personal issues. I also explored the domino effect these uncontrolled issues can have on fellow team members, customers and […]
Consumers typically enjoy a variety of businesses from which to choose when they’re in the market for a certain protect or service. And they’re increasingly discerning with their financial resources when looking to satisfy their individual wants and needs. That’s why it’s more important than ever to be consistent in your professional offerings. Exceptional companies […]
Each of us travels between two worlds — the personal and professional. When there’s balance, contentment, purpose, success and happiness in life outside business, that version of themselves people bring to the workplace is very different than if this isn’t their reality. Business owners, managers and anyone else in leadership roles have the largest effect […]
Over the years, I’ve met with many business owners who’ve lost their way in the face of competition with other companies. They’ve taken on negative attitudes toward these businesses and their owners, especially when those businesses have outperformed their own or have come to town and taken market share they once dominated. In these situations, […]
Alignment refers to the degree to which behaviors, motivations, perspectives and skills match up. They don’t need to align completely. In fact, they never do. There needs to be enough alignment, however, so people can travel a path together in business and life where there are fewer obstacles to overcome in the mutual pursuit of […]
The art of delegation often escapes business owners and managers. This leads to stress and the unpleasant feeling of being overwhelmed, taking the fun out of business. The lack of effective delegation also inhibits the growth and development of team members and, therefore, the business itself. A critical step in creating greater happiness and success […]
Customer loyalty is fostered through consistently high-caliber business practices. It happens when customers receive such tremendous value in the quality, quantity and price of your products and services they won’t buy elsewhere. It happens when the customer service you provide is undeniably superior and you satisfy and even exceed their wants and needs on a […]
Leading a company can be overwhelming with all the position typically entails, particularly if daily operations require your constant attention. It’s easy to become lost, fall into a daily routine you repeat over and over again and stop moving in a forward direction. It takes a strong foundation of personal clarity and consistent self-direction to […]
You can be very successful business owner. But if you don’t enjoy what you’re doing, true success still eludes you. Business becomes a well-rounded and balanced experience when you actually enjoy the journey to the success you desire. While there’s no doubt you’ll encounter challenging and unpleasant experiences, it’s important for you to like what […]
Today, businesses across the nation and around the world will conduct operations, serve customers, generate revenues and earn profits — or not. Tomorrow, these same companies and their teams of professional and loyal workers will do it all over again. There’s a real difference, however, between simply going through the motions and engaging customers with […]