We lead at home, at work and in our community. We lead by example through the act of living our lives. Our team members watch. Our kids watch. Our significant others, friends, extended family and people we don’t even know watch us for guidance on how to navigate successfully through work and life. Effective leadership […]
Change occurs on a regular basis in life and business whether we want it to or not. Economies change, business environments change, weather changes, team dynamics change and relationships change. Life in general is about change. And if we resist change, we limit the potential of all that’s available to us personally and professionally. Why […]
Without breaks to the routine flow of work and life, we become burned out, fatigued and overwhelmed, reducing the quality of everything we do on a daily basis. One of the keys to happiness and success is to keep yourself refreshed and at your best. Many business owners and their team members never stop working. […]
If your company is to operate at the highest levels, your team members must be taught — and then continually encouraged — to think their way through situations rather than relying upon you and others for answers or even guessing at a solution. Business owners and managers frequently ask me, “How do you teach people […]
In my last column, I elaborated on a number of potential negative outcomes associated with bringing personal baggage to work. I described the fall even long-term top performers experience when they’re unable to effectively manage their personal issues. I also explored the domino effect these uncontrolled issues can inflict on fellow team members, customers and […]
Who you are at work directly affects team members, customers and your bottom line in profound ways. Each of us travels between two worlds — personal and professional. When there’s balance, contentment, purpose, success and happiness in life outside of business, the person people take to work is very different than if this isn’t their […]
I introduced in my last column several of the blockages businesses often confront in their pursuit of excellence and success. I defined these blockages and elaborated on some negative results these barriers bring to a company afflicted with them. In case you missed it, the column appears on the Business Times website , In this […]
If you’re similar to the many business owners with which I work, you strive to keep your operation running as efficiently, smoothly and with as few interruptions to the flow of business as possible. As you do, there are a number of key variables to keep in mind as you endeavor to prevent or remove […]
The primary ingredient in delivering consistently exceptional customer service experiences is demonstrating you care about your customers first and foremost. The more you and your team care about customers —and demonstrate it — the higher their level of satisfaction will be with you, your products and the services you provide. Not only will you become […]
Consumers typically enjoy a variety of businesses from which to choose when they’re in the market for a certain product or service. And they’re increasingly discerning with their financial resources when looking to satisfy their individual wants and needs. That’s why it’s more important than ever to be consistent in your professional offerings. Exceptional companies […]