The election has come and gone. President Barack Obama has been re-elected and, as a nation, we face challenging decisions in reducing the deficit while still investing in our shared future. For the leadership of any company, the basic principles that allow all companies to thrive remain the same. Austerity measures will be put in […]
The typical business has a number of skilled team members, many with decent attitudes. These individuals come to work, perform their jobs to a satisfactory level or above and contribute to the work environment in mostly positive ways. But what about those team members who, even though they have the skills to do their job, […]
With every transaction and interaction, a business gives its customers — and the team members who serve them — a good, neutral or bad feeling. The last two have no place in a thriving company, while the first is a necessary component to success. Surely you can recall those experiences as a consumer that left […]
Chances are, you’ve worked for a variety of different people in your life. Certainly, some clearly stand out in your mind as people you enjoyed working for, while others seemed to suck all the pleasure out of the experience. There’s probably no doubt about the type of person you’d rather work for, and why. There’s […]
If you have been a business owner for any length of time, you know the tremendous benefits loyal team members bring to you and your customers. You also understand the detrimental effects the lack of loyalty can have on the success of your business. As the leader of your company, team member loyalty begins and […]
American workers spend an average of 104,000 hours on the job over the course of a typical 50-year span in the work force. This equates to 13,000 eight-hour days, or 16.6 years of their lives spent away from their families to make a living. There’s no doubt many more workers and business owners expend significantly […]
You have probably heard the saying, “Do what you love and the money will follow.” In truth, there are wealthy and successful entrepreneurs that don’t love what they do, and those who are doing what they love and not experiencing financial abundance. The converse is also true. However, the […]
Why did you start your business? If you’re like most entrepreneurs, you wanted to gain more control over your own destiny. You also might have wanted more freedom, financial abundance and the ability to travel frequently. Perhaps you wanted to build something meaningful that could be sold for a profit or passed down to children. […]
In my last column, I described how allowing personal issues to negatively affect your customers exacts a heavy cost on your business due to customer dissatisfaction. I also explained that in order to be a top notch company, you must eradicate any undue burden to your customer base. Now, I want to share with you […]
Have you ever had the unsavory experience of being treated poorly during the course of a business transaction, due to no action on your part? How did it make you feel? Did you receive the value you were looking for? Did the experience interrupt the pleasant flow of your day? Were you inclined to never […]