Nearly everyone I know has had a bad boss at one time or another during their careers. A recent Gallup poll of more than 1 million employed U.S. workers confirmed the No. 1 reason people quit their jobs is a bad boss or immediate supervisor. “People leave managers, not companies … . In the end, […]
An employer sponsored 401(k) plan constitutes a great tool to help employees save for the future. But it’s important to understand your plan and play an active role in monitoring your benefits to make sure you achieve your retirement goals. The first step in using a 401(k) is understanding the key provisions of the plan […]
Have you ever hated going to work because you dread the tasks that await on your desk? If you have employees, have you ever had hard-working staffers who, no matter how talented, just felt like they were square pegs in round holes? There are lots of smart, able people out there doing work that’s not […]
High employee turnover is expensive and frustrating. The cost of finding and training new employees to the point in which they actually make you money is staggering. On average, new employees don’t begin to make you money until their productivity reaches about three times wages. In many cases, that might not happen for nearly a […]
If you’re similar to the many business owners with which I work, you strive to keep your operation running as efficiently, smoothly and with as few interruptions to the flow of business as possible. As you do, there are a number of key variables to keep in mind as you endeavor to prevent or remove […]
For years, we had a health insurance market that was broken for small businesses. Because they had less bargaining power, small businesses paid on average 18 percent more for the same health insurance plans offered to bigger businesses down the street, and their premiums could skyrocket if a single employee got sick. Thanks to the […]
The primary ingredient in delivering consistently exceptional customer service experiences is demonstrating you care about your customers first and foremost. The more you and your team care about customers —and demonstrate it — the higher their level of satisfaction will be with you, your products and the services you provide. Not only will you become […]
It’s been said we’re a society that loves to be rewarded. We want to be rewarded for everything. Whether it’s credit card rewards, fuel points or discounts, positive reinforcements motivate us in making purchasing decisions. But let’s talk about rewards of a different sort, those you could achieve from leading a healthy lifestyle. First decide […]
As baby boomers approach retirement, it can become readily apparent if they’re falling short of having the necessary investments to secure their future. Perhaps their 401(k)s have taken some large hits over the past several years. Or those investments that were supposed to carry them into retirement bliss turned out to be incredible failures. Whatever […]
A friend of mine who also happens to be a very good client — let’s call him Billy Planwell — called the other day. He was upset and wanted a meeting. I cleared my morning — something I’m fairly used to doing for many of my clients — and told him to come on in. […]