If you want to be truly successful, your focus must be on growing your company through attracting and retaining customers. The result will be a business that is increasingly successful. Think about a time when you received poor customer service—one that left you feeling uncared for, unsatisfied, and unhappy. Left with a bad taste in […]
Change is a reality in business whether we want it or not. Business environments change, economies change and team dynamics change. Technology changes rapidly. Life in general is about change. But if we habitually resist change, we limit the potential of all that’s available to us. People avoid change because they also must change in […]
In reflecting on my youngest daughter’s high school graduation, I remembered the excitement in the eyes of the 240 young people dressed in caps and gowns. Some were ready for school to be over while others looked forward to the next phases of their educations. Whatever path those young people choose, some will become consumed […]
There’s a commonly held belief that business success results from selling as many products or services as possible to as many consumers as possible at the highest prices possible while also paying the lowest costs possible to make as much money as possible. Following this limited perspective of success leaves everyone involved feeling taken advantage […]
If you’ve been in business for any length of time, it’s likely you understand the detrimental effects a lack of trust and loyalty exert on your culture, the success of your company and overall happiness. You probably also possess insights into the tremendous benefits trusting and loyal team members bring to your customers and operation. […]
Customer service constitutes an essential part of a truly successful business. The unfortunate truth for customers, however, is service is too often lacking or nonexistent. When that’s the case, customers take their business and favorable opinions elsewhere. My wife and I just returned from a 3,500-mile, 24-day road trip and vacation. We had many customer […]
Tremendous amounts of time, energy and effort go into running a business. With everything there is to do, it can be easy for those who own a business to sacrifice many aspects of their personal lives in the pursuit of success. There’s no real benefit to working yourself into the ground, however. When you become […]
Are you interested in greater efficiency and productivity? Want to reduce costly turnover? Would you like your business to operate with fewer errors and less interruptions to the flow of operations? Do you want your business to be more successful? Does deriving more joy from owning and running your business appeal to you? If you […]
Any business that strives to be adored by customers and become a lasting success must place a high priority on consistently satisfying customer wants and needs. Customers come through your doors for a reason. Understanding what they want and fulfilling it will engender their satisfaction. In return, they’ll come back for more and tell others […]
If you’ve ever been in a situation in which a person in a position of leadership was irrational or verbally abusive and didn’t listen, you understand leadership is about actions, not titles. When a so-called leader adds to the dysfunction of a situation rather than contributing to its improvement, leadership is damaged and even destroyed. […]