We travel between two connected worlds — personal and professional. When there’s balance, contentment, purpose and success in life outside of business, the versions of themselves people bring to the workplace are different than if that’s not their realities. Some people believe there’s a distinctive barrier between personal and professional lives that keeps the two […]
My wife and I recently rediscovered a long-time Grand Junction favorite for dinner in a breezeway off Main Street. The experiences we’ve enjoyed each time we’ve since frequented this establishment have been consistent, wonderful and fulfilling. The food, drinks, desserts, atmosphere and customer service are all fantastic. And if anything requires adjustment, it’s always done […]
Personality conflicts hurt businesses by contributing to declines in collaboration, communication, morale and teamwork. Culture, efficiency, productivity, retention and team member satisfaction all suffer — along with business growth and profits. The degree to which team members don’t communicate effectively and collaborate presents one of the greatest obstacles to business success. The effective, efficient and […]
Change is a reality in business whether we like it or not. Business environments change. Economies change. Team dynamics change. Technology changes rapidly. In fact, life in general is about change. And if we habitually resist change, we limit the potential of all that’s available to us. One reason so many people resist change is […]
If you want to become truly successful in business, you must focus on growing your company through the attraction and retention of customers. That also means providing exceptional customer service. Recall a time when you received a paltry customer service experience — one that left you feeling uncared for, unsatisfied and unhappy. Left with a […]
Why did you start your business? If you’re like most entrepreneurs, you wanted more control over your destiny. Perhaps you wanted to build something that could be sold for a profit or passed down to your children. Possibly you also wanted more freedom, financial abundance and the ability to travel frequently. Maybe you wanted to […]
In building a solid team, business owners face a very real challenge in a lack of credible, unbiased information. What you don’t know really limits your ability to hire, place, manage and develop team members. Clear and accurate information that positions you to build and develop the best team possible is no less important in […]
As I reflect on my youngest daughter’s high school graduation, I remember the excitement in the eyes of the 240 young people dressed in caps and gowns. Some were ready for school to be over, while others were looking forward to the next phases of their educations. Whatever path those young people choose, some will […]
Customer service constitutes one of the most important attributes of a truly successful business. The unfortunate truth for consumers, however, is customer service is all too often lacking or nonexistent. When this is the case, customers take their business and favorable opinions elsewhere. Take a moment and consider your recent experiences with businesses. Out of […]
Truly successful businesses aren’t merely money making machines. They actually represent a tremendous opportunity to make life more pleasant and the world a better place — if they’re used for such a noble cause. There’s a common belief success is the result of selling as many products or services as possible to as many consumers […]